India’s rural population is vast, diverse, and increasingly digital. Yet, effective communication and customer service in rural markets remain a challenge for many brands. That’s where FATEH RURAL LIMITED (formerly known as Fateh Rural Pvt. Ltd.) steps in.
With over 20 years of grassroots experience, we specialize in customized rural call center solutions that help organizations bridge the communication gap, drive customer engagement, and build long-term loyalty in India’s rural regions.
Our Pan-India Presence
We are strategically located across key regions in India to offer timely and localized support:
Bathinda, Punjab
Sopore, Kashmir
Lucknow, Uttar Pradesh
Pune & Amravati, Maharashtra
Hyderabad, Telangana
Ranchi, Jharkhand
Our regional centers allow us to provide personalized, on-ground support tailored to local cultures and preferences.
Multilingual Language Support
To ensure meaningful engagement, we offer call center services in a wide array of languages and dialects:
North India: Kashmiri, Punjabi, Hindi (Western, Eastern, Central)
East India: Bengali, Assamese
West India: Marathi, Gujarati
South India: Telugu, Tamil, Kannada, Malayalam
This multilingual capability enhances accessibility, trust, and customer satisfaction.
Our Core Services
We provide a full suite of rural call center solutions, tailored to meet the needs of businesses targeting rural audiences:
Customer Care Number Handling
Efficiently manage inbound queries, resolve issues, and build strong customer relationships.
Marketing Support
Plan and execute rural marketing campaigns with a localized approach that resonates with your target market.
Surveys
Collect real-time insights into rural customer behavior and preferences to refine your marketing strategies.
Payment Collection
Facilitate secure and simplified payment collection in rural markets using local familiarity and trusted channels.
Loyalty Programs
Design and manage reward programs that strengthen brand affinity and customer retention in rural India.
Technology-Backed Features
Our rural call centers are supported by a robust infrastructure:
Call Recording
Ensures quality assurance and staff training through detailed interaction logs.
Daily & Customized Reports
Track campaign performance, monitor KPIs, and generate insights with tailored reporting formats.
Inprim Servers
Enable secure, stable, and high-quality voice connectivity even in remote locations.
Auto Call Redirection (No IVR)
Delight rural customers with direct human interaction by bypassing traditional IVR systems and connecting them to regional callers immediately.
Why Choose FATEH RURAL LIMITED?
20+ Years of Rural Experience
We understand rural India at its core and help you connect with these communities authentically.
All-in-One Solution
From customer care to surveys and marketing, we are your single point of contact for rural outreach.
In-House CRM & Infrastructure
Built and managed internally for efficiency, flexibility, and control.
24x7 Support
Always available — because your rural customers don’t clock out.
Trusted by Leading Brands
We’ve proudly partnered with industry giants who rely on our rural communication expertise:
Bayer
Syngenta
Advanta
Godrej
Adama
IIL
Limagrain
If you’re looking to grow your brand in rural India, trust FATEH RURAL LIMITED (formerly known as Fateh Rural Pvt Ltd.) to be your call center partner. From language support to data-driven marketing and on-ground execution, we bring you closer to your rural customers with trust, technology, and heart.
Contact Us
Phone: +91-9417013682
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
To know more about Fateh Rural Limited’s Rural Call Centre Solutions click on this link:-
https://fatehrural.com/index.php/blogs/82-360-degree-marketing-and-sales-model