fbpx

Rural Call Centre

Welcome to Fateh Rural Pvt Ltd - Your Trusted Partner for Rural Call Center Solutions

With over 20 years of extensive experience in deep rural areas, Fateh Rural Pvt Ltd is dedicated to providing effective and tailored rural call center solutions in India. Our profound understanding of the rural markets sets us apart, enabling us to deliver exceptional services that meet the unique needs of rural communities.

Our Locations:
    We have strategically positioned ourselves across multiple locations in India to ensure easy access and personalized support for diverse rural communities. Our locations include:

  • Bathinda, Punjab
  • Sopore, Kashmir
  • Lucknow, Uttar Pradesh
  • Pune and Amravati, Maharashtra
  • Hyderabad, Telangana
  • Ranchi, Jharkhand

Languages we support:
      At Fateh Rural Pvt Ltd, we recognize the importance of effective communication with the local population. To bridge the language gap, we offer language support in a wide range of dialects, including:

  • Kashmiri, Punjabi, Hindi (Western, Eastern, and Central)
  • Bengali, Assamese, Marathi, Gujarati
  • Telugu, Tamil, Kannada, and Malayalam

Our Services:
      We take pride in providing comprehensive services that cater to your specific requirements in the rural call center domain. Our offerings include:

  1. Customer Care Number Handling: Deliver exceptional customer support by efficiently managing customer care numbers and promptly addressing queries and concerns.

  2. Marketing Support: Leverage our expertise in rural advertising and marketing to create impactful campaigns that effectively engage with rural audiences and maximize reach.

  3. Surveys: Gain valuable insights into the preferences and needs of rural customers through tailored surveys, enabling data-driven decision-making and enhanced customer understanding.

  4. Payment Collection: Streamline payment collection processes in rural areas with our secure and efficient solutions, ensuring convenience for both businesses and customers.

  5. Loyalty Programs: Foster customer loyalty and retention by implementing customized loyalty programs designed specifically for rural markets.

Features of Fateh Rural Pvt Ltd:

  • Call Recording: Ensure quality control and compliance by recording all customer interactions, allowing for detailed analysis, training, and continuous improvement.

  • Daily and Customized Reporting: Stay informed about your call center operations with comprehensive daily reports that track performance and provide valuable insights. Customize reports to meet your specific requirements.

  • Inprim Servers: Benefit from our advanced inprim servers, ensuring secure and reliable call center operations. Experience enhanced call connectivity and minimized downtime for uninterrupted service.

  • Auto Redirection of Calls to Regional Callers without IVR: Provide a seamless and personalized experience to rural customers by redirecting incoming calls directly to regional callers, bypassing the Interactive Voice Response (IVR) system.

Why Choose Fateh Rural Pvt Ltd?

  • Extensive Rural Expertise: With over 20 years of experience, we possess an in-depth understanding of rural markets in India. Trust our expertise to navigate the unique challenges and opportunities of rural communities.

  • Comprehensive Solutions: We offer holistic rural advertising and marketing services that enable effective reach and engagement with rural audiences, helping your business thrive in rural markets.

  • In-House CRM and Infrastructure: Our advanced CRM system and complete infrastructure ensure smooth and efficient call center operations, providing a seamless experience for your customers.

  • 24/7 Uninterrupted Support: We are committed to providing round-the-clock support to our clients. Rest assured that we will be there whenever you need us.

Clients: We are proud to have served esteemed clients who trust our expertise and services, including:

  • Bayer
  • Syngenta
  • Advanta
  • Godrej
  • Adama
  • IIL
  • Limagrain

Experience the Power of Rural Call Centre Solutions with Fateh Rural Pvt Ltd! 

Contact Information:

  • Phone: +91-9417013682
  • Email: vivekThis email address is being protected from spambots. You need JavaScript enabled to view it.

 

Other Services: