At FATEH RURAL LIMITED (formerly Fateh Rural Pvt Ltd.), we understand the unique dynamics of rural India and how essential effective communication is to bridging the gap between businesses and rural communities. With over 20 years of extensive experience in rural areas, we are dedicated to providing tailored rural call center solutions that cater to the specific needs of rural populations.
Our deep understanding of rural markets has allowed us to develop a range of services designed to engage rural communities and help businesses thrive in these untapped markets.
Our Strategic Locations Across India
To ensure easy access and personalized support, we have strategically positioned our operations across key rural locations in India. Our call centers are located in:
Bathinda, Punjab
Sopore, Kashmir
Lucknow, Uttar Pradesh
Pune and Amravati, Maharashtra
Hyderabad, Telangana
Ranchi, Jharkhand
These strategically placed centers allow us to effectively serve rural communities in different regions, providing local expertise and support.
Language Support for Seamless Communication
Effective communication is at the core of what we do. At FATEH RURAL LIMITED, we recognize the importance of speaking the local language, which is why we offer language support in a wide variety of regional dialects, including:
Kashmiri, Punjabi, Hindi (Western, Eastern, and Central)
Bengali, Assamese, Marathi, Gujarati
Telugu, Tamil, Kannada, Malayalam
This language diversity ensures that we can connect with a broad spectrum of rural customers, overcoming any language barriers that might exist.
Our Core Services
We offer a comprehensive range of services that meet the unique demands of the rural call center industry:
Customer Care Number Handling
Efficiently manage customer queries and concerns with our expert customer care services, providing timely support and delivering exceptional service to your customers.
Marketing Support
Our rural marketing expertise helps create impactful campaigns that resonate with rural audiences, effectively promoting your brand and products.
Surveys
Gain valuable insights into rural customer preferences through tailored surveys, enabling data-driven decision-making and an enhanced understanding of your audience.
Payment Collection
Streamline your payment collection processes in rural areas with secure and efficient solutions that ensure convenience for both your business and your customers.
Loyalty Programs
Increase customer retention and loyalty with customized loyalty programs designed specifically for rural markets, fostering long-term relationships with your audience.
Key Features of Our Call Center Services
Call Recording: Ensure compliance and quality control by recording all customer interactions. This helps us continuously improve service delivery and conduct detailed analysis.
Daily and Customized Reporting: Stay updated on your call center’s performance with detailed daily reports, and customize these reports to meet your unique business needs.
Inprim Servers: Benefit from our advanced inprim servers, ensuring uninterrupted call center operations with high call connectivity and minimal downtime.
Auto Redirection of Calls to Regional Callers: We bypass the IVR system, redirecting calls directly to regional callers, providing a personalized experience for rural customers.
Why Choose FATEH RURAL LIMITED?
Extensive Rural Expertise: With over two decades of experience, we are well-versed in the challenges and opportunities that rural India offers. Our deep understanding ensures that your business navigates these markets effectively.
Comprehensive Solutions: From rural marketing to customer care and payment collection, we offer a full suite of services that ensure your business can engage effectively with rural populations.
In-House CRM and Infrastructure: Our advanced CRM system and robust infrastructure guarantee smooth and efficient operations for both our clients and their customers.
24/7 Uninterrupted Support: We provide round-the-clock support, ensuring that we’re always there when you need us.
Trusted by Leading BrandsFATEH RURAL LIMITED is proud to serve some of the most respected brands in the industry, including:
Bayer, Syngenta, Advanta, Godrej, Adama, IIL, Limagrain.
These partnerships are a testament to our expertise and reliability in delivering top-quality rural call center solutions.
Experience the Power of Rural Call Centre Solutions
At FATEH RURAL LIMITED, we are dedicated to bridging the gap between businesses and rural India with our tailored call center solutions. Let us help you unlock the potential of the rural market and take your business to new heights.
Contact Us Today
Phone: +91-9417013682
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.